FAQ

Frequently Asked Questions

1. How do I place an order on Ready Mart?

Simply browse our products, add items to your cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method to complete your order.

2. What payment methods do you accept?

We accept a variety of payment options including:

• Mobile banking (bKash, Nagad, Rocket)
• Debit/Credit cards
• Cash on Delivery (COD) – available in select areas

3. How long does delivery take?

Delivery usually takes 2–5 business days, depending on your location and product availability. You’ll receive a tracking number once your order is shipped.

4. Can I return a product?

Yes! If your item is damaged, defective, or incorrect, you can return it within 7 days of delivery. Please visit our Return & Refund Policy page for full details.

5. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via SMS or email. You can also log in to your account and check the order status under My Orders.

6. What should I do if I receive a damaged or wrong item?

Please contact our support team immediately at support@readymart.net or call 01314469555 with your order number and a photo of the item.

7. Do you offer customer support?

Yes! Our support team is available Saturday–Thursday, 9 AM – 8 PM to help with any questions or issues. Reach us via email, phone, or the contact form on our Contact Us page.