Return & Refund Policy

At Ready Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect.
• The product is unused, in its original packaging, and with all tags and accessories intact.
• The return request is made within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged by the customer, or altered.
• Perishable goods (e.g., food, flowers).
• Personal care items (e.g., cosmetics, undergarments).
• Digital products or gift cards.
• Items marked as “Non-returnable” on the product page.

3. How to Request a Return

To initiate a return:

1. Contact our support team at support@readymart.net or call 01314469555.
2. Provide your order number, reason for return, and photos (if applicable).
3. Our team will review your request and guide you through the return process.

4. Return Shipping

• If the return is due to our error (e.g., wrong or damaged item), we will arrange free return shipping.
• If the return is due to a change of mind, the customer may be responsible for return shipping costs.

5. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7–10 business days via your original payment method.
• For Cash on Delivery (COD) orders, refunds will be issued via mobile banking or store credit.

6. Exchange Policy

• We offer exchanges for eligible items based on availability.
• If the replacement item is unavailable, a refund will be issued.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@readymart.net
Phone: 01314469555
Website: www.readymart.net